WARRANTY &
SUPPORT

HOW WE SEE IT

Support isn't an obligation to manage.
It's the reason customers come back to buy

For us, after-sales support isn't a service we grant when something goes wrong. It's the part of the job where you really see who you're dealing with.

That's why we don't treat it as a cost to cut, but as the strongest reason to choose us over a competitor: when a machine goes down, the catalogue isn't what makes the difference. The person who picks up the phone is.

We're here, and we mean it. We're not a distant helpdesk: we work alongside our partners before, during and after.

WHO TO CONTACT

We never bypass those who chose us.

SiComputer sells through a network of resellers and installers. When you need support, your
first point of contact is still whoever supplied the product: they know your setup, your context, your priorities.
We're right behind them, with our technical team and spare parts

IF YOU'RE A RESELLER OR INSTALLER

You talk directly to our technical team

No middle layers, no tickets bouncing between departments. The people who answer know our machines because they see them being built every day.

Technical support on configurations, diagnostics and spare parts
RMA requests from the partner area, using the serial number
Warranty management for your customers, extensions included

Scrivi al reparto tecnico

IF YOU BOUGHT FROM A RESELLER

Your first point of contact is whoever sold you the product

We don't provide direct support to end users, and it's not about cutting corners: it's how we respect your relationship with the people who guided your choice and know your setup better than we do.

Find the reseller you bought the product from
Keep the machine's serial number handy
Can't trace your supplier? Fill in the form and we'll point you in the right direction

Trova a chi rivolgerti

THE JOURNEY OF A RETURN

What really happens, from fault to back in service.

No black box. This is the journey a machine takes when it comes back to us, told from the point of view of whoever is waiting for it.

REPORTED

Something's not right.

The customer calls their reseller. Often that's where it ends: a driver, an update, a setting. When our technical team is needed, though, we start from a diagnosis done together, not from a form filled in blind.

You'll need: serial number + a description of what happens and when

AUTHORIZED

The return gets a number.

The reseller opens the case from the partner area. From that moment it's no longer a loose end: it's a record with a status, a date and a technician in charge.

The serial number identifies the machine, the product line and the active warranty

ON THE BENCH

Back where it was built.

It arrives at our headquarters in Lugo, on our technical team's workbenches. Whoever opens it knows the design inside out, because we designed that device ourselves: we know where to look before we even start searching.

Original spare parts, not equivalents sourced on the open market

TESTING

Booting up isn't enough.

Before it goes back, the device is tested as if it were new. Repairing means returning a system you can trust again, not closing a case.

Same testing protocol used in production

BACK IN SERVICE

Back to work.

The device is shipped to the reseller, who hands it back to the customer knowing exactly what was done. The replaced part and the repair stay on record: if the same issue ever comes back, nobody starts from scratch.

Repair history linked to the serial number

SERVICE LEVELS

Two ways to get support

The difference isn't in the quality of the repair, but in where it happens and how much downtime you can take.
If you can't afford to stop, the second one is for you.

Warranty registration and activation forms are currently available in Italian only. You can use the links below to access the forms.

STANDARD WARRANTY

On Center

The machine comes back to our service center, where it's diagnosed, repaired, tested and shipped back. It's the plan included with every product: the duration depends on the line you've chosen.

Service: At our center

ADVANCED WARRANTY

On Site

The technician comes to where you work. Designed for setups that can't be dismantled and shipped: POS terminals, kiosks, servers, production workstations. Includes a dedicated number to request service.

Response time: 1–5 business days

The SiComputer world
just a click away

In addition to the standard (On Center) warranty, whose duration varies depending on the product line you choose, SiComputer also offers an advanced (On Site) warranty, giving you on-site support with a response time of 1 to 5 business days.

Register your warranty

Thank you for choosing a SiComputer product.
Register your PC in a few simple steps to activate your warranty and access dedicated services.

Fill out the online form

On-Site
Support

Did you choose On-Site Support?
Activate your contract to get technical support right at your premises, with a dedicated number for service requests.

To activate On-Site warranties